Customer service and timely delivery of support is important to us at Break Barriers, and as such we ensure that our staff get to their respective customers on time. Service users enjoy the timely provision of care and support, made possible and sustained through the provision of quicker and convenient transportation for our staff when needed.
Our staff and service users are not just lumped on each other. We spend time to understand each customer and staff, set up meetings between the carers and the customers to establish rapport and ease up the tension or concerns the customer as well as the staff might have before being matched. We also ensure that once both customer and staff are appropriate for each other, the carer- customer relationship is maintained as long as possible. This is to ensure consistency of service delivery and quality continuation of care and support.
Also new staff are adequately prepared not just in terms of relevant trainings, but also by exposing them to the necessary routes to get to the customers address seamlessly. This helps in building the confidence of new staff. This also means that our customers are reassured that meeting their care and support needs, and timely too, is our priority.
Break Barriers provides a complete solution with the customer centred and staff-centred approach that fulfils our customers' care and support needs; from personalised planning where the expression of needs and preferences are encouraged, to timely delivery of agreed services.