I feel I treat Customers and their loved ones with dignity, respect, kindness, and compassion:^*

My team is caring and we work well together:^*

I understand how to request independent support and advocacy if Customers need this service:^*

I have the time to care for and treat people in a person-centred way:

I communicate with Customers and their loved ones about their needs. I understand the importance of not discriminating because of someone's protected characteristic:^*

I understand the service is for Customers. I listen to their personal stories, needs, preferences, and ideas and act on them:^*

The Customer’s Care Plan is changed as their needs change and all those who need to know, like other services, are kept up to date:^*

Any concerns and complaints I am made aware of, I take them seriously, and follow procedure so they are dealt with properly:^*

Staff are involved in the quality assurance process within Break Barriers (Nottingham) Ltd and understand the importance of monitoring and measuring service performance:^*

Staff are involved in the development of the aims and objectives of Break Barriers (Nottingham) Ltd:^*

There is good communication between management and staff, and teams work collaboratively:^*

The managers model a team approach with a ‘safe to challenge’ culture and respect differing views:^*

The management communicates clearly to everyone, thinking about the way we will understand the message best and adhering to the Accessible Information Standard:^*

I am asked for my views on the wider service and I feel included in how things will be different:^*

I know what is expected of me and I am happy in my work:^*

The managers know what they need to do and are always honest, including when things go wrong:^*

I know the roles and responsibilities of management across Break Barriers (Nottingham) Ltd:^*

I am positively supported to challenge and report any poor practice, and I am confident this would be acted upon:^*

I have been told that I can return this survey anonymously:^*

I am satisfied that I can return this survey anonymously if I want to:^*

Comments:^*

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