Our vision is to offer outstanding family oriented domiciliary care/support and recreational services to create a better every-day life for people less able with excellent customer and staff experience.
There are things in life that cannot just be ignored. One of such things is the way people who are less able, are cared for or supported. Having worked in the health and social care for years, I got frustrated with the way traditional services were delivered and saw barriers that needed to be broken.
I figured that care and support services should put customers in control of what they are receiving while being creative about it. It was not anything new; the health care system advocates for the personcentred approach to care and support. However, it was the implementation that was lacking. With the passion to make the difference, I birthed Break Barriers in 2009.
From the very first service Break Barriers delivered in 2010 to date, we’ve changed the way care and support are delivered. We are always seeking creative ways to give high-quality support to customers, enabling them access personal care services that cater to their individual needs right in their homes. Delivering on our vision, mission and commitment, we have supported customers to access and participate in a wide range of recreational activities that once seemed impossible.
Families have been supported to have respite while their loved ones were being cared for at their chosen destinations; and young adults have been supported to leave home for the first time without their parents, to their dream holidays, at locations they never imagined.
Understanding the needs of our customers and the difficulty in commuting, we added another service: Support with Transport, a service dedicated to driving customers to their destination of choice with the support of a staff.
At Break Barriers, we work with our customers to support their rights to design services and to access opportunities that people living without a disability or ill health take for granted. Because your choice matters, we celebrate outstanding services, banish mediocrity, Break Barriers, continuously improve and always strive to design your care and support with you—walking our talk in all that we do.
Our vision is to offer outstanding family oriented domiciliary care/support and recreational services to create a better every-day life for people less able with excellent customer and staff experience.
Our mission is to deliver high quality designed services to enable disabled customers to participate in activities that non-disabled people take for granted.
Break Barriers is committed to providing you with the highest standard of care and support at home or away.
With its excellence approach, Break Barriers is constantly at work throughout the ecosystem of care and support services—including all stakeholders who are crucial to the delivery of consistent value to every service user. By so doing, service users get what they want—the high quality care, support and experience they deserve. This is done by bringing together the three key elements needed to deliver a quality care and support to a wide range of service users: the staff, responsive leadership/management, and our partners. Our system is designed to foster a synergy with these elements to satisfy the increasing demand for personalised quality care and support.
Being part of the ecosystem of care and support services, the understanding and appreciation of your responsibility and accountability to the organisation, to the customer, and to the regulatory bodies is critical. At Break Barriers, we do not just understand this, we do it. The Break Barriers system is how we do it—ready to customise, personalise, and synergise for outstanding services.
Break Barriers consists of over 65 dedicated staff that are kind, and compassionate. Each staff is trained to involve and treat customers with respect and dignity; consistently motivated towards continued learning and innovation. For the staff, it is all about first understanding the customers and their needs and then to deliver care and support that are so tailored to meet their needs