What our customers are saying about us
After an array of demeaning and undignified experiences with the statutory services during a decade of undergoing various orthopedic procedures in which because of impenetrable barriers existing in modern administration effectively denying many in my position appropriate emotional, psychological or practical support it is a massive relief to have engaged recently with Barrier Breakers a highly sensible-and sensitive person centred initiative.
From the initial point of contact to the completion of the valued assistance Barrier Breakers gave me, it is clear that their Service is formed in and founded upon a different spirit. This is combined with a deep understanding of the pragmatic buoying up that people in my position need and a confidence that recovery can be joyful and quick when such assistance and support is appropriate, personal and undogmatic.
I have used Andrene for P.A support on weekends in the past. I really looked forward to these weekends because of the support I received that allowed me to be spontaneous and take part in whatever activities I wanted. I have visited so many attractions over the years that I can't begin to mention each one.
Now Andrene has started Break Barriers, I have booked my holiday for a mediterranean cruise, my first cruise and my first holiday in 15 years, I can't wait.
I would definitely recommend Break Barriers services to anyone.
St. Anns, Nottingham
I used Break Barriers services to do my shopping and went for afternoon tea. The service was delivered with patience, kind, and personalised to what and how I wanted things to be done. Trying a new service was not an easy choice to make but I am happy I did.
Andrene joined our Time Bank, the Skills Exchange, in January 2008. This is a volunteering project where members earn Time Credits helping others and can then swap them to get help themselves. When she joined she was very clear that she particularly wanted to help older people, either by befriending or with practical tasks.
Recently I asked Andrene if she could help out Mick, one of our older members at 82, with his shopping. He has recently been unwell and needed support getting to the supermarket and also help once in the shop with loading the conveyor belt and packing the shopping. Mick has been delighted with the help that he has received from Andrene.
I can't fault Andrene, she very friendly and helpful. It's been great actually, we've had a good laugh. Mick also commented that Andrene was always punctual and reliable and that she had gone the extra mile for him by going back into the shop and finding a measuring jug that he needed. She had worked this out by chatting with Mick about his needs. As the co-ordinator of the Skills Exchange I have always found that Andrene takes a very responsible attitude to the tasks she undertakes and has kept in regular contact with me regarding Mick's needs.
Helen - Time Bank Officer
I came into contact with Break Barries at Disability event in Nottinghamshire and though the service would benefit my daughter Jessie. When I contacted Break Barriers, my inquiries were met with quick responses by the Managing Director.
Since February, we have been using BB and overall I am very satisfied with the services that Jessie have been receiving from Break Barries. The service delivery allows Jessie to make choices and remains in the centre at all times. The staff is very enthusiastic in responding to Jessie and meets Jessie's needs well.
Both Jessie and I are very pleased with the services we have been receiving from Break Barriers, the service is flexible and very personalised to Jessie's needs and Jessie has enjoyed her time working with you. I look forward to our continued working relationship with Break Barriers.
Jessie And Jill
I have used and changed so many different agencies for years and was so unhappy with the services I was receiving. My last agency staff lasted 2 days; with Agencies you never know who is coming, if they are coming and when they would arrive.
I was referred to Break Barriers services by DIPSU and since April of this year. Since my encounter, the services I received has been great, I cannot fault the services, I have choice, always in control of the services I receive, the PA is always on time, I have had the same PA ever since, she is respectful and courteous.
I am no longer interested in recruiting my own Personal Assistant, I am pretty satisfied with the services I am receiving from Break Barriers and I could not have ask for a better Personal Assistant and I don't want to change.
West Bridgeford, Nottingham
I was introduced to Break Barriers when my daughter found traditional service not working for her. Since our working relationship began in 2011, we have not looked back. We only access 1 day a week support and it's a support that is worth it. My daughter is able to leave home independently to do things I never thought she would. She loves it, and have gone on holiday with Break Barriers and still talks about it.
I would definitely recommend it.
I have been using Break Barriers services since December, 2011, for Domiciliary care services. Prior to Break Barriers I used another agency that I had lots of concerns with and this made my life a misery in my own home. When Break Barriers was introduced to me, I can remember saying how will I know that you are going to be different. Andrene re-assured me that this can only be proven when I have used the service for myself. I started December 2011 and I have no regrets to this day.
I receive a rota 2 weekly that gives vital information and if there are any changes I am made aware of this in advance and I see the same members of staff all the time. I have never had a staff coming to my home that was not first introduced and had an induction. I am encouraged to remain independent and to do things at my own pace.
I get support to maintain my relationship with my daughter and with this support I am able to do activities with her in planned time.
Great, I would definitely recommend service.
I used another agency for my day to day care and have used Break Barriers to support me to take a holiday abroad. I was made aware of Break Barriers by Day Centre that I attend. My thought of a holiday was to go to Blackpool because I was told that I could not travel abroad and I did not have a passport. When I met Andrene and told her I wanted a holiday in Blackpool she asked me what was my budget for the holiday. When I told her my budget she informed she could get me much more and further for that amount.
I explained that I could not travel on airplane because of my health and Andrene suggested I got the doctor to review this. Andrene discussed and explored all options until we talked about a cruise without flying. I was nervous but excited at the same time, but the support I received from Break Barriers made the process all too easy. In January 2011, I went away and had 14 nights of pure Magic, and would do it all over again.
I could not have done it on my own and would definitely recommend Break Barriers services.
Break Barriers have supported me to remain independent in my home; I know who is coming and when they are coming. I am very satisfied with the service I receive and I have recommended it to others.
Dear Break Barriers
I, my brothers, and especially our mother who is your client, cannot expressed enough and really words cannot fully sum-up how happy we are with you and the service you have been proving for almost years now.
For example, your staff members are very courteous and polite when they deal with our mother on every level; I have witnessed this for myself.
It is human nature or events beyond our control that things don't always run smoothly. For example, on one occasion, the Managing Director herself called to tell me the member of staff who is due to render our mother's care that morning will arrive within 10 minutes later than scheduled time. This was due to VERY, VERY bad snowy weather; this further proved to me the choice we made as a family to choose Break Barriers is was the best decision.
Her telephone call was so heart-felt from her. I thanked her for informing me and not to concern at all because the service is always second to none.
I have no hesitation at all in recommending Break Barriers. To us their service is delivered as though they are dealing with their own family members.
Very Happy Client
I still remain a very happy customer of Break Barriers for the support I receive. Since I started with the service, I have not only had day activities but weekend away without my family and I am now looking forward to my 14 night's cruise of the Mediterranean with support. The supports I continue to receive are tailored to my needs and support my family to having the respite they need when they need it. The staff are really nice and friendly and very flexible - one of them even dressed up as a frog to support me in a public performance.
I am very pleased and would recommend service.
We would commend Break Barriers for the outstanding Care they have provided for my late father William Carridice and the care they continue to provide for My mother Mrs Ercelin Carridice.
They have an excellent, dedicated team of home care workers, who started working with the above in May Last Year. They have provided a person centred tailor made service that perfectly fitted my parents? needs culturally, spiritually and socially.
My Father who had Parkinson disease was supported with a regular physiotherapy programme 3 times a day, this was never provided by his three previous carers, My Father who wore a convene was supported happily by Break Barriers staff with such dignity and respect at all times this was sadly lacking with his previous carers.
The creative way that the came up with a support package ensured that my parents and especially as my Mother was found to have developed Cancer and was no longer the main care giver, were never left alone throughout the day without someone there to give support. This has been of immense relief to the whole family as we could now rely on Break Barriers who have been consistent, reliable, professional, and flexible and are always there for us at the end of a telephone if there were any problems.
Under the leadership of Andrene Lewis Long, Break Barriers went above and beyond the call of duty to be there especially before and during the death of my Father in May of this year. She was the one who guided us through, the most devastating time. Preparing the family and was there on the day of his sudden deterioration who noticed the signs and advised us to call an ambulance, who went with my father and stayed with him until we were able to be with him, comforting him and giving him reassurance.
My Mother who is presently undergoing cancer treatment feels privileged to have the support and care of Break Barriers, who have support her 7 days a week, encouraging her to maintain her social life, linking her up with her friends to go shopping to have lunch with the support of providing transport and a care worker. This helped to prevent my mother from feeling isolated since the death of her husband of 65 years.
I would highly recommend Break Barriers as a top quality home care company for its friendliness, respectful approach and sensitivity to all its customers and its workers. I can truly say that this service is so unique catering for Black families cooking culturally appropriate food, making a service that cares and has the time to care. I am so glad that we still have a company like Break Barriers to provide this type of outstanding creative care in today?s market. It was the best decision to have a direct payment and to have my parents care provided by Break Barriers.
Very satisfied with my time schedule, excellent staff, respectful of my choices, adhere to professional standards, satisfied with the cost of care, I will continue to use service and would recommend to anyone.
Young Adults Kimberley
Very satisfied since I started with service, my needs are supported and staff and management team remain professional and continues to respect my choices. I will continue to use Break Barriers as long as I have a need to. Of course I would recommend service to anyone
Still going and still happy with my service, Break Barriers have maintained the standards they started with.
Long term user of the service for over 5 years, very good service delivery, will continue to use service and would recommend to anyone
St. Anns, Nottingham
Long term user for over 5 years, very satisfied, excellent staff team, consistency in service delivery, will continue use service and would recommend to anyone
Very satisfied, I access services with transport, and I am very satisfied, knowing I can be picked from my home and back.
I am so pleased to be working with Break Barriers and have been for the last 4yrs. We have recently team up with Break Barriers to provide Residential weekends for Jessie and her friends. The atmosphere that break barriers create is friendly and family orientated. The young adults and their parents all voiced what positive experience this was for them.
Jill Pulp Friction
We have been working with break barriers for about 12 months and the team have supported my daughter on residential weekends and also during the day as a day service. Andrene and the team are wonderful. They provide a bespoke service built around our daughters individual needs. Nothing is ever a problem for them and they see no mountain as insurmountable ! This provides us as parents with incredible support and means that we feel supremely secure in trusting our daughters care to them. They are imaginative, adaptable, fun, loving and resilient . We can't recommend them highly enough.?